I've just had an aggravating, nearly half-hour conversation with AT&T.

I received a bill for long distance service for the old house. Now, when I called up Bell South, they told me I didn't have to contact AT&T to cancel the service. But here was the bill, so I phoned AT&T. I not only spent over ten minutes on hold, but when I finally did talk to a customer service person, she was constantly trying to sell me AT&T local and long distance service. I told her the first time, politely, no, thank you, and she kept bringing it up! "But you can get cheaper service..." "No thank you, I just want to cancel the account at this number." "Are you sure you don't want to take advantage of our..." Finally I said, very loudly, "NO, THANK YOU! I just want to cancel the account at this number."

She seemed put out. Sheesh.

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. . . . . noted and logged by Linda at 7:03:00 PM

Comments:

I've had a similar experience with AOL. I found out later that AOL pays a "commission" to those employees if they end up keeping a customer vs canceling the service. It may be the same way with AT&T.

# posted by  Anonymous : 8:43:00 PM

 

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