I have failed to mention my ongoing Fitbit saga.
Late last March James bought a new Fitbit, a Versa2, one with a "real" watch face rather than the digital Alta, at Sam's Club. This came with an extra band, a bit of lagniappe that you usually get at warehouse clubs. I was immediately envious, but I wanted the "rose gold" one (read: light copper) and Sam's didn't have any that day. So I ordered one online from Sam's instead in April, and I have been very pleased with it since.
On March 22, my Fitbit worked fine all day, down to when I took the dog for a walk at 9:45 p.m. But when I went to plug it on the charger an hour later, it had no display, nor did the "battery at ___%" notation that comes up when you plug it in. So I left it plugged in while I did evening ablutions, and then when I put it back on, still no display, although the Fitbit synced with the app on my phone and was indeed recording my heart rate. I wore it to bed, and it documented my sleep, still was recording my heart rate, even my steps when I walked the dog. So basically it was still working, it just had no display, which meant I couldn't see the time, or use the timer, or use Tap-to-Pay, and, seriously, what's the use of that? So I got on Fitbit Chat online and Fitbit almost immediately sent me a return label because the unit was still within the one-year warranty period. I wrapped up the Fitbit, the charger, and the band it came with as they instructed in bubble wrap, put it in a padded envelope, slapped the return label on it, and providentially as I was thinking of taking it to the post office the mail carrier was just coming by, and I handed it to him and watched him log it in.
And that was the last time I saw it. Here it is April 20 and I still have no word about it. I e-mail Fitbit once a week about it; the last time they actually gave me a positive message was on March 30, when they said it still hadn't reached their warehouse, but the tracking number said it was supposed to be delivered the 31st. However, when I e-mailed on April 6, they said it still hadn't reached the warehouse! WTF, people???
So here it is April 20, exactly four weeks after I mailed it, and I still don't have any word of it.
I did kind of luck out on Saturday when I was sweeping the garage. When I first mailed the Versa2 off, I thought, I still have my old Alta, I can use that. Then I remembered that I had decided to recycle it. But when did I decide to recycle it? Was it before or after Electronics Recycling Day in November? So I went down to the garage, turned on the overhead lights, and looked into the recycling boxes, but didn't see anything. So I figured it was before ERD and I was stuck. Well, last Saturday when I was sweeping out the garage and, of course, had the doors open, I had a lot more light in there, and, lo and behold, there was the old Alta in the biggest recycling box! But would it still charge up after not being charged for a year? So while I was watching The Whole Wide World I was charging it on the Turbo-Charge plug (3.0 USB) from James' phone—he was at his meeting—and it charged up fine and works perfectly, so now I can at least know what time it is, get silent alarms, and record my steps and active minutes.
But where, O where, has my Versa2 gone? O where, O where can it be?
Labels: customer service, electronics
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. . . . . noted and logged by Linda at
12:38:00 PM
